Terms of use

1. About these terms

"TuitionSync" is the software service that tuition and enrichment centres use to run their classes, and the apps that go with it: TuitionSync Parent, TuitionSync Teacher, TuitionSync Student and TuitionSync Driver (together, "the apps"). Apply IT Sdn Bhd ("ApplyIT", "we", "us") makes and runs TuitionSync. "Your centre" is the tuition or enrichment centre that gave you access.

By signing in to or using an app you agree to these terms. If you do not agree, please do not use the apps. If you are under 18, please read these terms with your parent or guardian.

2. Who does what

ApplyIT provides TuitionSync to centres. Your centre decides who has an account, what is recorded about students and families, and how its classes, transport, attendance rules and fees work. Your classes, transport, fees and any dispute about them are between you and your centre. ApplyIT is not a school, does not teach, does not provide transport, and is not a party to the arrangement between you and your centre.

3. Your account

• Your centre creates your account. You cannot sign up in the apps.
• You sign in with your email address and a six-digit code we email to you, or, for a student, with a one-time QR code shown by a parent, guardian or the centre. A code or QR code works once and only for a few minutes.
• An account is for one person. Do not share your codes, QR codes, attendance cards or your email inbox in a way that lets someone else sign in as you.
• Tell your centre and us at once if you think someone else has used your account. You are responsible for what is done with your account unless it was caused by something we got wrong.
• Your centre can add, change, suspend or remove your access at any time.
• A parent or guardian sets up, or agrees to the setting up of, a student under 18. A student account is for the student named on it.

4. The apps are free

The apps are free to download and to use. Any charge for the TuitionSync service is agreed between ApplyIT and the centre, outside the apps. The apps do not sell anything and no purchase can be made in them.

Fees for classes are between you and your centre. Where your centre uses TuitionSync to show you its statements or to take a payment, a payment is made on the payment provider's own web page in your browser, under that provider's terms. We do not receive or keep your card or bank account details.

5. How you may use the apps

Use the apps only for their purpose: following and running classes at your centre, and the transport to and from them. You must not:

• use them for anything unlawful, or to harass, threaten or mislead anyone;
• try to see, change or copy information you have not been given access to, or try to get around the apps' security or limits;
• copy, modify, decompile or reverse engineer the apps, except where the law allows it despite this term;
• send automated requests to our servers, or overload them;
• record attendance, boarding or drop-off marks, notes or merit points that you know to be untrue, or use the apps to record anything about a person that has no part in running classes or their transport;
• copy student or family information out of the apps for a purpose other than your centre's.

6. If you work for a centre

Teachers, drivers, attendants and other staff see information about students and families because the work needs it: the Driver app, for example, shows the crew of a trip where each student gets on and off, a stop at a student's home included. Use that information only for your centre's purposes and in line with your centre's instructions and the law on personal data. Lock your phone, keep the app up to date, and tell your centre and us at once if a device with the app is lost or stolen.

7. Information in the apps

What a centre records in TuitionSync about its students, families and staff, transport included, is the centre's information. The centre is its controller (the "data user" under Malaysia's Personal Data Protection Act 2010) and ApplyIT is the centre's processor (a "data processor"): we handle the information only for the centre and on its instructions, as our privacy policy and personal data notice set out.

You are responsible for what you enter yourself, such as your contact details, and for keeping it correct.

E-invoices. A centre that has to issue e-invoices issues them to Malaysia's tax authority (LHDN, through its MyInvois system). TuitionSync does not ask for or keep a parent's, guardian's or student's identity card number, passport number or tax identification number. If you want an e-invoice for a payment, ask your centre (in the Parent app where it is offered) in the month you paid. You type the details LHDN needs at that moment; they are used only to issue that e-invoice and are passed to LHDN, and TuitionSync does not save them. If you do not ask, your centre may include the payment in its monthly consolidated e-invoice, which carries none of your personal details. After that month, whether to issue one is for your centre to decide.

8. What belongs to ApplyIT

The apps, the TuitionSync service, the names and logos, and everything in them belong to Apply IT Sdn Bhd or its licensors. We give you a personal, non-exclusive, non-transferable licence, which we may end under these terms, to use each app on your own phone or tablet for the purpose above. Nothing else is licensed to you.

9. Availability and changes

We take reasonable care to keep TuitionSync working, but it may be unavailable from time to time, for maintenance or for reasons beyond our control. The Teacher app can record attendance, and the Driver app boarding and drop-off, without a connection, and sends them when the connection returns. We may change, add or remove features, and we may stop supporting old versions of the apps: keep them up to date.

10. Stopping

You can stop using an app at any time by deleting it, which does not delete your account. Your account is kept by your centre: to close it, ask your centre. Your centre can end your access. We may suspend or end access if these terms are broken, if we must for security or by law, or when the centre's agreement with us ends. When a centre stops using TuitionSync, its information, yours included, is deleted 30 days later, as deleting accounts and data describes.

11. Our responsibility

The apps are provided as they are. To the extent the law allows, ApplyIT is not responsible for indirect or consequential loss, for loss of profit, or for loss of data that we did not cause by our negligence, and is not responsible for a centre's decisions, its teaching or its transport, or the accuracy of what the centre or its staff record.

Nothing in these terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence, or removes rights you have under Malaysian law, such as under the Consumer Protection Act 1999 where it applies.

12. If you installed an app from Apple or Google

These terms are between you and ApplyIT only. Apple, Google and Huawei (the "app store") are not parties to them. The app store has no duty to provide support or maintenance for the apps; ApplyIT alone is responsible for the apps, for support, and for any claim about them, including a claim that an app infringes someone's intellectual property rights. If an app does not meet a warranty that applies, tell us.

You must also follow the terms of your mobile network and of the app store, and you confirm you are not in a country that is under a government embargo or on a list of restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms for apps installed from the Apple App Store and may enforce them against you.

13. Changes to these terms

We may update these terms. The version is shown at the top. When a change matters, the apps tell you the next time you sign in. If you keep using the apps after a change, you accept the new terms.

14. Law and courts

These terms are governed by the laws of Malaysia, and the courts of Malaysia can decide any dispute about them. Where a version of these terms in another language differs from the English one, the English one applies.

15. Contact

Questions about these terms: write to us by email at hello@tuitionsync.my or by WhatsApp on +60 14-555 4357. Apply IT Sdn Bhd is the maker of TuitionSync.